Privacy 
Policy

Privacy Policy

Last updated: September 2026

Wonky Donkey Event Hire respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it, how it is used and the choices and rights available to you.

For the purposes of this policy, “Wonky Donkey Event Hire”, “we”, “us” and “our” refer to the business operating this website and providing our event and dry-hire services.

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1. Information We Collect

We may collect personal information that you provide when you:

• Submit a Check Availability or enquiry form

• Make or request a booking

• Hire equipment from us

• Contact us by email, telephone, website form or social media

• Make a payment

• Arrange collection or delivery

• Subscribe to marketing communications, where offered
   

This information may include your:

• Name

• Email address

• Telephone number

• Billing information

• Event or delivery address/postcode

• Event date and booking details

• Games and equipment requested or hired

• Collection and delivery information

• Payment and transaction information

• Communications with us
   

We only ask for information that is reasonably required to deal with your enquiry, booking or our services.

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2. Payment Information

Payments made through our website may be processed by Wix and/or the payment provider selected at checkout.

We do not normally receive or store your complete payment card details ourselves. Payment providers process payment information in accordance with their own security and privacy requirements.

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3. How We Use Your Information

We may use your personal information to:

• Respond to availability enquiries

• Provide quotations and booking information

• Process and manage bookings

• Take and administer payments and refundable security deposits

• Arrange customer collections and returns

• Arrange delivery and collection of equipment

• Contact you regarding your booking

• Maintain booking, payment and accounting records

• Deal with damage, loss, missing equipment or security-deposit matters

• Respond to questions, complaints or customer-service enquiries

• Improve our website and services

• Meet our legal, accounting, insurance and regulatory obligations

• Prevent or investigate fraudulent or unlawful activity

• Send marketing communications where you have consented to receive them or where otherwise permitted by law
   

We will not use your information for purposes that are incompatible with the reason it was collected without an appropriate lawful basis.

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4. Our Lawful Bases for Processing

Under UK data-protection law, we need an appropriate reason for processing personal information.

Depending on the circumstances, we may process your information because:

Contract – it is necessary to take steps at your request before entering into a hire agreement or to fulfil a booking you have made with us.

Legal obligation – we are required to retain or process certain information to meet legal, tax or accounting requirements.

Legitimate interests – it is reasonably necessary for operating and protecting our business, managing enquiries and bookings, preventing fraud or improving our services, provided those interests do not override your rights.

Consent – where required, for example for certain marketing communications or non-essential cookies, we may ask for your consent.

Where processing is based on consent, you can withdraw that consent at any time.

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5. Sharing Your Information

We do not sell your personal information.
 

We may share information where reasonably necessary with trusted organisations that help us operate the business, such as:

• Website and booking platform providers

• Payment processors

• Email and communications providers

• Accounting providers

• Delivery or service providers where applicable

• Professional advisers, insurers or legal representatives

• Government, regulatory or law-enforcement authorities where required by law

These organisations should only receive the information reasonably necessary to provide their service or fulfil the relevant requirement.

Our website is hosted using Wix, and information submitted through the website may therefore be processed and stored using Wix's systems.

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6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, insurance or reporting requirements.

Enquiries that do not result in a booking will not normally be retained indefinitely.

Booking and transaction records may need to be retained for longer periods to comply with accounting, tax and other legal requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

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7. Marketing

We may occasionally provide information about Wonky Donkey Event Hire, new games, services or offers where you have chosen to receive such communications or where we are otherwise legally permitted to do so.

You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting us.

Stopping marketing communications will not prevent us from contacting you about an existing enquiry, booking, payment or hire.

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8. Cookies & Website Information

Our website uses cookies and similar technologies for purposes such as operating the website, maintaining security, remembering preferences and understanding how visitors use the site.

Some cookies are necessary for the website to function. Other cookies may require your consent.

Further information can be found in our separate Cookie Policy.

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9. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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10. International Processing

Some of the service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data-protection law.

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11. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to erase personal information in certain circumstances

• Ask us to restrict certain processing

• Object to certain uses of your information

• Request transfer of certain information where applicable

• Withdraw consent where processing relies upon consent

These rights are not absolute and may depend upon the circumstances and our legal obligations.

To exercise a data-protection right, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

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12. Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, legal obligations or how we process information.

The latest version will be published on this website with an updated revision date.

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13. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Wonky Donkey Event Hire
Email: wdp5678@gmail.com
Telephone: 07957 903504
Business/Correspondence Address: The Old School, Ipswich Road, Newton Flotman, Norwich, Norfolk NR15 1PN.