Terms & Conditions

Dry Hire Terms & Conditions

These Terms & Conditions apply to dry-hire equipment supplied by Wonky Donkey Event Hire. By completing and paying for a booking, the hirer confirms that they have read, understood and agreed to these terms.

Throughout these terms, “we”, “us” and “our” refer to Wonky Donkey Event Hire. “You”, “your” and “hirer” refer to the person making the booking and accepting responsibility for the hired equipment.

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1. Booking & Availability

All equipment is subject to availability.

Submitting an availability request does not constitute a confirmed booking. Once we have confirmed that your selected equipment is available, we may provisionally reserve it for 24 hours while you complete payment.

Your booking is confirmed only when the required hire payment has been received and confirmation has been issued by us.

If payment is not received within the provisional reservation period, we reserve the right to release the equipment for another customer.

Please check all booking details carefully and contact us promptly if anything is incorrect.

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2. Hire Charges

The hire charge will be clearly displayed or confirmed before payment.

Different prices may apply according to the equipment selected, package size and whether you choose a Single Day Hire or Weekend Hire.

Unless otherwise stated, hire charges cover use of the equipment only. Delivery, collection, refundable security deposits and optional extras are separate where applicable.

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3. Hire Periods

Single Day Hire
Equipment may normally be collected from 9:00am on the hire date and must be returned by 10:00am the following day.

Weekend Hire
Equipment may normally be collected on Friday between 12:00pm and 6:00pm and must be returned on Monday between 9:00am and 12:00pm.

All collections and returns are by pre-arranged appointment. Your individual collection and return times will be confirmed as part of your booking.

Alternative arrangements, including earlier collection where required for a Friday event, may sometimes be possible by prior agreement.

Bank Holiday weekends or other exceptional dates may have different arrangements, which will be confirmed before hire.

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4. Customer Collection & Return

Customer collection and return is FREE unless otherwise stated.

You are responsible for ensuring that the vehicle used to collect the equipment is suitable for its size and weight.

Some of our games are genuinely giant! Product information will provide relevant dimensions, weights or transportation information where necessary.

The hirer is responsible for safely transporting and protecting the equipment from the point of collection until it is returned to us.

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5. Delivery & Collection Service

Where available, we offer an optional delivery and collection service.

Our standard charges are:

Delivery within our 10-mile local area – £15
Collection within our 10-mile local area – £15

If both services are required, the standard charge is therefore £30.

For locations outside our 10-mile local area, an additional charge of 50p per mile applies to mileage beyond the included radius.

Additional mileage is calculated using the round-trip mileage for each delivery or collection journey. Where both delivery and collection are required, additional mileage applies separately to both journeys.

Delivery availability and charges for locations outside our standard area should be confirmed before booking.

Someone responsible must be available at the agreed location and time to receive or hand back the equipment.

Delivery and collection relate to transportation of the equipment only. Unless specifically stated otherwise, our games are supplied on a dry-hire basis and do not include event staffing, supervision or operation.
Our base location is NR15 1PN where mileage calculations are undertaken.

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6. Refundable Security Deposit

All dry-hire bookings require a refundable security deposit:

Single Game Hire – £50
Two or More Games – £100

The security deposit is charged per booking, not per individual game.

The security deposit is separate from your hire charge and is held as security while our equipment is in your care.

Your security deposit will be refunded in full where all equipment is returned:

• By the agreed date and time

• Complete with all supplied components and accessories

• In the same general condition in which it was supplied, allowing for reasonable wear and tear

• Reasonably clean and ready for inspection

Following return, we will inspect and count the equipment. Any refundable balance will be processed within 48 hours of your scheduled return date and time.

Additional processing time may be required by your bank or payment provider before the refund appears in your account.

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7. Damage, Loss & Missing Equipment

Our games are intended to be played and enjoyed. Reasonable wear and tear is expected and will not be charged for.

The hirer is responsible for taking reasonable care of the equipment throughout the hire period.

Where equipment is lost, stolen, not returned, returned incomplete or damaged beyond reasonable wear and tear, the hirer may be responsible for the reasonable cost of:

• Cleaning

• Repair

• Replacement parts

• Replacement accessories

• Replacement of equipment that cannot economically be repaired
   

Where an item can reasonably be repaired, we will normally charge the reasonable repair cost rather than automatically charging its full replacement value.

Where individual components have a published replacement cost, this may be used when calculating the appropriate deduction.

If a deduction is made from your security deposit, we will explain what has been deducted and why.

If reasonable repair or replacement costs exceed the security deposit held, the hirer remains responsible for the additional reasonable amount.

The security deposit should therefore not be regarded as the maximum possible liability for lost or seriously damaged equipment.

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8. Loss or Theft

The equipment remains the property of Wonky Donkey Event Hire at all times.

You must take reasonable precautions to protect hired equipment from loss, theft and unauthorised use.

Equipment should not be left unsecured in publicly accessible areas or left outdoors overnight where doing so could reasonably expose it to theft, damage or unsuitable weather.

Any loss or theft must be reported to us as soon as reasonably possible.

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9. Safe Use

All equipment must be used only for its intended purpose and in accordance with any instructions supplied.

The hirer is responsible for providing a suitable and safe location for use of the equipment.

Games should be positioned on an appropriate, stable and reasonably level surface where required and with sufficient clear space around players.

Equipment must not be deliberately misused, climbed upon, thrown, modified or used in a manner for which it was not designed.

If equipment becomes damaged or appears unsafe during the hire, stop using it immediately and contact us.

Please do not attempt significant repairs or modifications without our agreement.

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10. Children & Supervision

Where games are being used by children, appropriate responsible adult supervision must be provided by the hirer or event organiser.

The suitability of individual games for particular ages may vary. Please refer to the relevant Product Information and any instructions supplied.

Wonky Donkey Event Hire does not provide supervision as part of a standard dry-hire booking.

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11. Weather & Outdoor Use

Many Wonky Donkey games are suitable for outdoor use, but customers remain responsible for monitoring weather and playing conditions.

Equipment must not be used where high winds, heavy rain, thunderstorms, waterlogged ground or other conditions make its use unsafe or are likely to damage the equipment.

Where appropriate, equipment should be brought indoors or placed somewhere suitably protected when not in use and overnight.

Bad weather does not automatically entitle the hirer to a refund. However, if severe weather makes use genuinely unsafe, please contact us as early as possible and we will try, where reasonably practicable and subject to availability, to move the booking to another suitable date.

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12. Cleaning

Normal cleaning following ordinary use is included as part of the hire.

Please return equipment reasonably clean and remove rubbish, food, drink and other debris before return.

Where equipment requires exceptional cleaning because of misuse, excessive soiling or contamination, a reasonable cleaning charge may be deducted from the security deposit.

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13. Late Returns

Equipment must be returned at the agreed date and time.

If you think you may be late, please contact us as soon as possible.

Late returns can affect another customer's booking and may result in an additional reasonable hire charge, particularly where the delay prevents us from fulfilling a subsequent booking.

Repeated attempts to contact a hirer regarding unreturned equipment may also be made using the contact information supplied with the booking.

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14. Equipment Not Returned

Equipment that has not been returned by the agreed time and for which no alternative arrangement has been agreed may result in additional hire charges.

Where equipment remains unreturned, we reserve the right to retain some or all of the security deposit towards sums reasonably due and to seek the reasonable replacement value of outstanding equipment where appropriate.

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15. Cancellation by the Customer

We understand that plans sometimes change.

If you cancel:

More than 14 days before your hire date
You will receive a 100% refund of your hire charges.

Between 7 and 14 days before your hire date
You will receive a 50% refund of your hire charges.

Less than 7 days before your hire date
Hire charges are normally non-refundable, reflecting the reduced opportunity for the reserved equipment to be rehired.

Any refundable security deposit will be returned in full where equipment has not been supplied.

Delivery and collection charges will also be refunded where the relevant journey has not commenced.

Nothing in these terms affects any cancellation or other rights that apply to you under applicable consumer law.

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16. Changing Your Hire Date

We would much rather help you move your Wonky day than lose it altogether!

Subject to availability, one change of hire date may normally be made without an administration charge where requested at least 7 days before the original hire date.

The replacement date is subject to equipment availability.

Further changes or changes requested within 7 days of the original hire date may be treated in accordance with our cancellation terms.

Any difference in equipment, package, delivery or hire price will be charged or refunded as appropriate.

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17. Cancellation by Wonky Donkey Event Hire

In the unlikely event that we are unable to provide equipment you have booked, we will try to offer a suitable alternative where reasonably possible.

You are not obliged to accept an alternative.

If no suitable alternative is available or accepted, we will refund the hire charge relating to the unavailable equipment together with any associated unused delivery/collection charges and applicable security deposit.

This does not affect your statutory rights.

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18. Faults & Equipment Problems

We take reasonable steps to ensure that equipment is clean, complete and suitable for its intended use before it leaves us.

If you discover a fault, missing component or problem with the equipment, please contact us as soon as reasonably possible so that we have an opportunity to assist.

Do not continue using equipment that appears unsafe.

Where appropriate and reasonably practicable, we may provide advice, replacement equipment or another suitable solution.

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19. Your Responsibility for the Equipment

Responsibility for the reasonable care of customer-collected equipment passes to the hirer when it is handed over and continues until it is returned to us.

For equipment delivered and collected by us, responsibility normally passes when the equipment is handed over at the agreed delivery location and continues until it is handed back to us at collection.

Equipment must not be sold, sub-hired, loaned to another event, materially modified or disposed of.

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20. Liability

Nothing in these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited, or affects your statutory consumer rights.

The hirer is responsible for ensuring that the equipment is used appropriately, that supplied instructions are followed and that suitable supervision is provided.

We are not responsible for loss or damage arising solely from misuse of the equipment, failure to follow supplied instructions, or use in circumstances which the hirer knew or reasonably ought to have known were unsuitable or unsafe, except where responsibility cannot lawfully be excluded.

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21. Replacement Cost Information

Where appropriate, replacement costs for commonly lost individual components may be provided within the relevant product information or a separate Replacement Cost Guide.

These figures are intended to provide transparency rather than act as automatic penalties.

We will not automatically charge the full replacement value where an item can reasonably and economically be repaired.

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22. Personal Information

Personal information supplied when making an enquiry or booking will be used to administer your enquiry, booking, payment, delivery/collection and related customer service.

Please refer to our separate Privacy Policy for further information about how personal information is handled.

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23. Complaints & Problems

We want every Wonky Donkey hire to be a happy one.

If you experience a problem with your booking or equipment, please contact us as soon as possible so that we have a reasonable opportunity to put things right.

If you wish to make a complaint following your hire, please contact us using the details provided on our website.

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24. Acceptance of These Terms

These Terms & Conditions should be read before completing your booking.

By completing payment and confirming your booking, you acknowledge that you have had the opportunity to read and understand these Dry Hire Terms & Conditions and agree to be bound by them.

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Thank you for looking after our games and helping us keep them wonderfully Wonky for the next customer!

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